Copy of Cancelation Policy
Deposits / Account Payments
We require a deposit to make any appointment.
A small % of your service total is placed on your account within our booking system when the appointment is made. This can be paid by cash in salon, card in salon or by following the simple steps in our ‘request of deposit’ email.
The deposit amount can be claimed against your bill. If you want to rebook your next appointment with us, the deposit can be left in your account and be rolled over to your next bill.
‘Request of deposit’ email.
If you cannot attend the salon to pay a deposit, we can send you an email in which by following the steps will enable you to securely send us a deposit.
We kindly ask you for 48 hours notice to cancel any appointment made with us. This is to help us accommodate any other guests that may be on our waiting list. It also helps us to cover any lost revenue from the cancelation.
We completely understand unavoidable circumstances which require you to cancel with us, however we have this policy in place to be fair to all of our guests, staff and our family run business.
Vintage Hair Salon does not tolerate no show guests. We send email confirmations of every booking, txt reminders 48 prior to appointments and give guests every opportunity to cancel, move or amend appointments. Therefore we can not tolerate no show guests. No shows directly effects our small business with loss of revenue, our staff commission and the inconvenience of not being able to fill the appointment.
We hope you understand that no show guests will be required to pre pay for any further bookings.